Returns
Returns Policy
Returns & Exchanges
We accept returns within 7 days of receipt for an exchange or refund in the form of City W. Store Credit. All returns must be authorized—please contact us before sending merchandise: cityw@cityworkshopmsc.com.
Return conditions
- Items must be unworn, unwashed, and in original condition with all tags and packaging attached.
- Items must be free of stains, odors, perfume, deodorant, or damage.
- Footwear must be unworn, in its original, undamaged shoe box, with tags attached. Shoe boxes must be shipped inside a secondary box to prevent damage.
- Return shipping is the customer’s responsibility. We strongly recommend insured shipping with proof of delivery; City W. is not responsible for returns that are lost or damaged in transit.
Non-returnable / Final sale
- Undergarments, socks, hats, belts, gloves, apothecary, accessories, candles, sunglasses, jewelry, watches, books and gift cards.
- Sale items in the “Adios Amigas” section.
These items are final sale and cannot be returned or exchanged.
Cancellations
- Cancellations of online orders incur a 5% cancellation fee.
- Orders cannot be canceled once they have shipped.
How to return
- Email cityw@cityworkshopmsc.com to request authorization before returning any item.
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Ship returns to:
City W. Life + Style Supply Co.
C/O Returns Order #[your order number]
92 Baker St.
Maplewood, NJ 07040 - After shipping, please email tracking information to cityw@cityworkshopmsc.com.
Questions? Contact cityw@cityworkshopmsc.com.